This will wrap up the chapter on courtesy as briefly as possible. I’m working on a way to summarize all the courtesy points from several sources into one compact write-up that I might post here. Hopefully it’s worth a damn.
Our author is brief but specific in his expectations of personal appearance and tone. He points out that appearance is accepted as going hand in hand with ability. While well dressed men may not make the best officers, the best officers should present themselves in a clean professional manner so as to exude confidence in their ability. Take a bath, shave, wash your hands, cut your hair, and brush your teeth. These all seem like basic points, but he felt the need to present them. An entire paragraph is dedicated to bad breath. If you can’t get rid of bad breath, he goes so far as to recommend medical help! Basically, wash your ass, shine your brass, and shave. That’s the best way I can summarize this section.
His next section covers tone. “Every time you speak, you touch someone with your voice.” “Ninety percent of all the friction of daily life is caused by mere tone of voice.” The author suggests you not talk too loudly, don’t mumble, but don’t enunciate every single word. He recommends a low pleasant voice. Personally, I have found that about 90% of my interactions are best facilitated by a quiet voice. Raising my voice in a tense situation occasionally calms it down, but a soft voice has been far more effective.
The chapter continues with instructions on how to act patriotically in regards to the flag. There is also a ridiculously detailed section on dining etiquette. I suppose back in the day, police officers were held in a higher regard in society and dined with important people. The author felt officer’s needed instruction on how to hold a spoon, which fork to use, and how to hold a glass. It’s crazy to think how far things have changed. I’ll skip those details, as they are excruciatingly boring.
We end with the section “Courtesy Pays.” In the same sense as karma, the author explains that being courteous will return great rewards for those who take the time. While never being able to point to a single action we perform, the small things we do daily, added up, can enhance the respect and support we receive from the public. The only tangible immediate return we see is the feeling in our heart. We’ll never get rich doing this job; however, the feeling of accomplishment we receive from what we do shouldn’t be ignored. Sometimes, that’s all we get. We also can’t ignore the impact our interactions have on the public. “The whole life of a person in his outlook on law and officers of the law may be involved in a minor contact with him. An unthinking act of discourtesy may embitter him or a simple display of consideration and thoughtfulness make him an ally on the side of law and order.”
I’ll close with a few personal stories about how I think courtesy can affect our attitudes towards law enforcement.
My Dad told me a story of when he was a teenager he had a flat tire while in bad weather, and had no tools. An officer, with tools, stopped and helped him change that tire without complaining. Without that officer, Dad would have been stranded. Dad told me the way that officer did his job, and how he was helping him in his hour of need, left an impression on him. He said he admired the officer so much he wanted to become an officer himself.
If we rewind a few years, my Dad was a child. His family wasn’t flush with money. They got by but vacations were few and far between. He told me of a time when Grandpa had hyped a camping trip. All the kids were excited. He said they had the car loaded up and had just pulled out. They weren’t far from home when Grandpa got pulled over. I don’t recall the infraction, but Grandpa got a ticket. He didn’t argue. He didn’t complain. He accepted the ticket, and then he turned around and told everyone, “Well, sorry, guys, we can’t go camping.” That ticket was enough to set them back that Grandpa couldn’t afford the trip any more. As a child, I cannot imagine how much you have to hate that cop for ruining your trip. Maybe Grandpa deserved the ticket, but a child probably doesn’t care. I tell these two examples to show how a single act from a cop could totally influence someone’s opinion on us. In every single thing you do, be cognizant of the potential ramifications. Sometimes we have to do things that suck. Sometimes we can’t cut breaks when we want to. But just keep in mind what’s at stake.
The coming chapters cover witness testimony, photography, fingerprints, and a whole lotta other potentially outdated stuff. I’ll skip most of it. If there’s anything of interest in those chapters, I’ll try to include it in more interesting write-ups. Again, if you have questions, opinions, comments, feel free to comment or email. I’m interested in other viewpoints.